SVA Library Kiosk

SVA Library staff asked our team to improve the entrance experience of the library.

Team members: Carrie Tsang, Rachel Hsiung, Tingting Gao, Jung Jong Lee

 

Current Situation

For now, this is the only equipment placed at the entrance of SVA library. It's not welcoming and not convenient for patrons who want to do some searching.

 

Initial Ideas and Sketches

After the brainstorm, we thought there were a few ways we could improve the library entrance, and in order of importance/need:

  1. A library map
  2. A catalog search
  3. A showcase of new materials
  4. A way to access your personal account
  5. A self-checkout system

 

But, which improvement did library patrons actually need the most?

 

Refine Idea

To validate our assumptions about what the issue really was, we asked Caitlyn and her team (who are SVA library faculties)to join us for an ideation session.

We found that Caitlyn and her team were primarily concerned with 3 of the 5 issues we had identified:

  1. Patrons' abilities to self-orient (a map)
  2. Patrons' abilities to find materials (catalog search)
  3. Patrons' abilities to discover new materials (a showcase)

UI Sketches (below)

We came back to the drawing board, and sketched the interface which could be. 

We created an initial prototype to test our idea.

 

 

 

UI Sketches 

We came back to the drawing board, and sketched the interface which could be. 

We created an initial prototype to test our idea.

 

First Prototype

 

Process

We brought the library team back in to test it out.

And we learned a few things, like:

  1. What the “request” button should actually do (answer: add a user to the waitlist)

  2. The map needed to include a lot more detail and information

  3. The “Share” button on the map didn’t make sense

  4. …and a lot of other stuff.

But the most important thing we learned was:

The map is the number one thing that the library team thought patrons would want and need to see.